Inmate CenturyLink phone account refund instructions

Effective Tuesday, May 19, 2020: LCSO discontinued CenturyLink as the phone carrier for the 拘留所.  Anyone who sent funds for inmate calls via CenturyLink can request a refund by following the procedures below.

How does an inmate get a refund on their debit account?

Please use this link to download the refund form. 退款申请表格

Requests should be mailed to:

/ CenturyLink ICSolutions
借记退款申请
丹伯里街2200号
圣安东尼奥，德克萨斯州78217

  • Requests must include the inmate's name, inmate I.D. number, residential address, daytime phone number
  • For records retention purposes, refund requests must be received within 30 days.
  • Please allow up to eight weeks for the refund to be received.

How do I get a refund for unused Prepaid services?

只需拨打888-506-8407. If refunding to the credit or debit card on file, refunds are available on the same day requested, 通常在15分钟内.

Written requests can be mailed to:

/ CenturyLink ICSolutions
借记退款申请
丹伯里街2200号
圣安东尼奥，德克萨斯州78217

  • Include your name, address and the phone number associated with the Prepaid Collect account.
  • Please allow up to eight weeks for refunds by mail to be received.
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